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Calling All Paws Pet Grooming Policy Agreement


Every family will be asked to read and sign the Policy Agreement as follows:

I do here by entrust my pet(s) to Calling All Paws for the purpose of grooming my pet(s). I am aware that all due care will be taken with my pet(s) for the safety of pet and groomer. I certify my pet is up to date and current on the rabies vaccine. I certify that my pet is up to date and current on the rabies vaccine.

Matted Pets:

I am aware that neglect of my pets coat can be a cause for problems after grooming such as clipper/brush irritation. If my pet is wiggly or doesn’t remain still during the grooming procedure accidents can happen such as cuts, nicks, etc from clippers or scissors.

I am aware that if my pet’s coat is matted my options are:

  1. If I want to save coat, but do not want to pay for de-mat charges, I will brush out the coat and Calling All Paws will return at a later date to groom my pet, however I will incur a $30 service fee, as fuel was expended to come to my location.
  2. I will let Calling All Paws brush out my pet if possible and safe, at a fee of $1 per minute, or a minimum charge of $20 in addition to my regular grooming fee.
  3. My pet will receive a shave down and start over (additional fee for shave down.) Closely shaved pets are also prone to sunburn and should either have sunscreen applied daily or should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases, pets may also exhibit brief behavioral changes. In certain breeds and coat types, the coat may not grow back the same. As the owner, I am responsible for the condition of my pet’s coat and I will not hold Calling All Paws responsible in the event of adverse effects of mat removal and/or shaving.

If I choose this option and would like the keep my pet’s ears and tail long, I understand that I must pay a minimum de-mat fee (in addition to regular grooming fee and shave down fee) to keep them long.

Flea/Tick Policy:

Flea and tick infestations will NOT be tolerated. Owners are responsible for keeping their pet(s) flea and tick free.

If Calling All Paws finds an infestation of fleas or ticks on my pet, I will be charged a $50 cleaning fee to de-bug the mobile spa before it can go to the next house! [This fee is in addition to the groom fee]


Photos, pictures, or videos may be taken of my pet before, during, or after grooming for use on Calling All Paws Website, Facebook, Twitter, or for any other marketing or advertising purposes.

48 Hour Notice to Cancel Appointment:

In the event I need to CANCEL or RESCHEDULE my appointment: I understand that I must notify Primp My Pet Mobile Spa at least 24 hours prior to my scheduled appointment. Leaving a voicemail, sending a text message, or e-mail is fine. I am also aware that should I fail to do so I will have an additional $30 Service Fee (Per Scheduled Pet) added to my next grooming appointment charges or billed to me if another appointment is not set.

This fee is to cover a small portion of Calling All Paws loss of income since they will not be able to fill my appointment time with another appointment that takes a similar amount of time (that my pet was scheduled for) and that’s in the same neighborhood in such short notice 

Calling All Paws May Cancel Appointment: 

On rare occasions, Calling All Paws may need to cancel appointments due to weather, sickness, road conditions, equipment failure, etc. Every effort be made to contact you in advance to reschedule

Returned Checks:

There is a $35 fee for NSF/returned check. If a check is returned, I will be expected to pay for all future appointments with cash only.

Aggressive/Difficult Pets:

Safety comes first for everyone during the grooming process, people as well as pets. You must inform us prior to grooming if your pet has bitten someone or has aggressive tendencies. Calling All Paws has the right to refuse service in the event of a pet that can NOT be handled safely. The use of muzzles, e-collar, slings, straps, etc are acceptable safety measures. Grooming services can be stopped mid-groom if necessary for the safety of my pet or groomer and I understand I will pay for the portion of the groom completed or a $30 service fee whichever is greater.

Release of Liability from Home/Property Damage:

Calling All Paws will not be held responsible for damages to my yard, home or property while on the service call for grooming my pet(s).

As the owner or caregiver, I authorize Calling All Paws to perform scheduled grooming appointments while I am away from home or property. In the case where a key is left or given to my home, Calling All Paws will not be held responsible for any damages to my property.

New Client Non-Refundable Appointment Deposit:

Effective immediately, we are requiring new clients to place a $50 non-refundable deposit to secure an appointment.

The deposit will be credited to your 1st appointment charges. The deposit can only be paid through Square invoicing. 

Signature Required for Grooming Services:

I the undersigned do understand and agree to the above terms for the grooming and maintenance of my pet(s) and in consideration of the grooming services of Calling All Paws agree to hold harmless from damage, loss or claims arising from any known or unknown pre-existing condition of my pet(s). The terms, special services or handling shall include but are not limited to veterinarian emergency services in the event I am not available.

I authorize Calling All paws to act as my agent in the event emergency veterinarian services, care-taking, and/or transportation is necessary and I agree to pay all costs. Any/all damages, loss or claim shall include but not limited to death, injury, or shock. Said pre-existing conditions shall not be limited to advanced age, extreme nervousness, neurosis, illness, previous injury, skin or coat conditions, or mental conditions.

I have read and understand my rights and obligations as written in this agreement for the services of pet grooming by Calling All Paws.

____________________________________________________________   /   ___________________________________________

Owner Signature     /     Date



Printed Name

Download the PDF version by clicking here

(Must have Adobe Acrobat)